Support

Support, Direct from the Manufacturer

Every C-Born meter is designed, built, and programmed in-house. When you contact support, you are dealing directly with the manufacturer — with full knowledge of your instruments’ hardware, firmware, and service history at your site.

For Registered Clients

The C-Born Meter Portal

Registered clients manage their meter fleet through our secure web portal — software and firmware updates, documentation, configuration, and support requests, all in one place.

Open the Meter Portal →

Keep Your Fleet Current

Annual Support Agreements

Smelters that depend on their meters run an Annual Support Agreement with us — a simple, renewable annual arrangement that keeps an entire meter fleet current and covered. Agreements are in place at operating smelters today.

Repairs & refurbishment

Damaged or worn meters repaired and returned to service.

Software & firmware updates

Every improvement we make, rolled out to your fleet.

Upgrades

Hardware upgrades as new revisions are released — your fleet never falls behind.

Priority support

Direct access to our engineers, with your site’s configuration already known.

Meter Portal access

Full portal access for your team.

Agreements are priced per site according to fleet size, and structured as a simple annual purchase order — easy to raise, easy to renew.

One-Off Work

Repairs & Upgrades

We repair, refurbish, and upgrade any C-Born instrument, whatever its age. Send the model and a description of the fault to info@cborn.com and we'll arrange it.

Furnace Control

AutoFire Support

We continue to provide software and hardware support for the AutoFire carbon bake furnace firing control system at Portland Aluminium.